Refund Policy
Last updated: 2026-10-03
Template — review with a lawyer before publishing.
Free trial
Every new account starts with a free trial. You are not charged during the trial, and you can cancel before it ends without paying anything.
Subscriptions
- Subscriptions are billed in advance each period by Stripe and can be cancelled anytime in Plan & billing.
- When you cancel, you keep access until the end of the period you paid for. We do not charge you again.
- We do not normally refund partial periods. If you were charged by mistake (for example, a duplicate charge or a charge after you cancelled), contact us within 30 days and we will refund it.
Add-ons
Add-ons can be switched off at any time. Changes are prorated by Stripe on your next invoice.
Payments from your customers
Refunds to your customers are made by you, from the POS, through your own Stripe account. We cannot refund payments that were made to your business.
How to ask for a refund
E-mail [email] with your business name and the invoice number.