Help center
Step-by-step guides for every part of Senvia POS.
Plans, add-ons and billing
Two plans · Switch plan · The three add-ons (for Base)
AI assistant: connect your own AI key
What the AI assistant does · Connect your own AI key · Costs and subscriptions
Appointments calendar and bookings
Book an appointment · Work with a booking · No-show fees and staff view
Locations (branches), opening hours and tax
Change opening hours · Add a location (branch) · Salon profile and tax
Import customers from an old POS (CSV / Excel)
Before you start: export from the old system · Import step by step · After the import
Customers: list, profile, tags, notes, photos
Add or find a customer · The customer profile · Tags, notes and photos
Expenses: rent, utilities and running costs
Record an expense · Recurring expenses · Corrections
Inventory: stock, receiving, counts, recipes
Start tracking stock · Adjust, waste or transfer · Stock count and service recipes
Shared kiosk tablet and the Android / iPad app
Use a tablet as a shared kiosk · The tablet app (Android / iPad) · This device settings (app)
Customer member area on your website (sign-in, PIN)
Turn on the member area · Sign-in: mobile number + 6-digit PIN · Reset a customer's PIN
Membership tiers and the points programme settings
Create membership tiers · Points programme · Tier benefits, birthday reward and rewards
Online booking and deposits
Turn on online booking · Online deposits · Handling online bookings
Online shop and online orders
Open the shop · Choose products to sell · Handle online orders
Prepaid packages and store credit (top-ups)
Create a package · Sell and use a package at checkout · Store credit and top-ups
Payroll and commission plans
Set up commission · Salaries · Run monthly payroll
Points, vouchers and promo codes (member centre)
Find customers by package, credit, points or vouchers · Issue a voucher or promo code · Points on a customer
Checkout (POS), open/close business and the cash drawer, sales and refunds
Open business (start of day) · Make a sale · Close business (end of day)
Suppliers, purchase orders, supplier invoices and payables
Add a supplier · Order and receive goods · Supplier invoices and payments
Overview, reports and daily close
Overview (home screen) · Reports · Daily close
Services and products: prices, variants, categories
Add a service · Variants (options) and level surcharges · Products (retail)
Finding your way: sidebar groups and quick search
Where things are · Collapse groups and search
Sign up and the setup wizard
Create your salon account · The setup wizard (7 steps) · Good to know
Staff clock-in kiosk, kiosk devices, attendance report and staff logins
· Everyone clocks in on the front-desk tablet · A kiosk-only device (no POS, no customers)
Connect Stripe for card and online payments
Connect your Stripe account · Take card payments · Fees and payouts
Customer subscriptions (automatic monthly billing)
Create a plan · Sell and manage subscriptions · Change plan (upgrade / downgrade)
Team: add staff, access roles, levels
Add a team member · What each access role can do · Levels and performance roles
Website builder: templates, pages, publishing, versions, domain
Choose a template and colours · Edit pages, menu and photos · English and 中文 texts
Connect WhatsApp, booking messages and broadcasts
E-mail and WhatsApp: which channel is used · Connect WhatsApp (one click) · Booking messages and reminders
No articles match your search.
Signed in? Open the help assistant in the app for answers tailored to your role.