Points, vouchers and promo codes (member centre)

Find customers by package, credit, points or vouchers

1. Open Customers & members → Packages & credit. Tabs: Packages held, Credit balances, Points, Vouchers.
2. Use Filters (e.g. sessions left, expiring within days, no visit for days, tier, tag, birthday month). Save as segment keeps the filter.
3. Tick customers (or Select all) and choose WhatsApp broadcast, Export CSV, Issue voucher or Add tag.

Issue a voucher or promo code

1. For selected customers press Issue voucher; for one customer open the profile → Points & vouchers → Issue voucher.
2. Choose the type: Amount off, Percent off or Free service, the value, Valid for (days) and limits (branches, categories, uses).
3. For a shared code use New promo code under Promo codes. Tick Usable in the online shop to allow it at the online checkout.

Points on a customer

1. Profile → Points & vouchers shows points, history, rewards and vouchers.
2. Adjust points adds or deducts points with a reason.
3. At Checkout with the customer attached, use Use points or type a voucher code and press Apply.
4. The points programme itself is set up in Membership & points.