Turn on the member area
Part of the Website system add-on (included in the Full plan); owner only.
- Open Online → Website & online booking → Member area.
- Turn on Member area is open (the 登录 / 会员中心 link appears in the site header). A sign-in / member link appears in your website header.
- Under Pages choose which pages customers see (purchases, packages, store credit, points & vouchers, bookings, online orders, photos, profile).
- Choose options such as New customers can create an account (verified phone / e-mail; existing customers are linked, never duplicated), Customers can swap points for reward vouchers themselves, Customers can cancel bookings online (within the booking rule's cut-off) and Customers can change the time online (within the cut-off). Press Save.
Sign-in: mobile number + 6-digit PIN
- Members sign in and register with their mobile number and a 6-digit PIN — there are no other sign-in methods to choose.
- Forgot PIN? If your salon has WhatsApp connected, the customer gets a code by WhatsApp and sets a new PIN. Without WhatsApp the website shows "Please contact the salon to reset your PIN" with your phone / WhatsApp link — reset it for them as below.
- When registering, customers tick Receive booking confirmations and reminders (on by default) and, optionally, Receive offers. Messages are sent by WhatsApp or e-mail only when the salon has set them up.
- Customers are always linked to their existing customer record by phone — never duplicated.
Reset a customer's PIN
- Open Customers → the customer → Overview → Website member PIN.
- Type the new PIN the customer chooses, or leave it empty to create a temporary PIN (shown once), then press Reset PIN. This also clears a lock after wrong attempts.
- With WhatsApp connected, customers can also reset their own PIN with "Forgot PIN?" on the website.