Create a plan
Subscriptions are part of the Full plan (not available on Base) — find them under Customers & members → Subscriptions. Stripe must be connected (it bills the customer's card on your own Stripe account).
- Open Plans and press New plan.
- Enter the Plan name, Price per period and Billed every (week, month or year).
- Choose what Each paid period gives the customer: Service credits, A package, Membership tier or Stored value.
- Set the Rules: Unused credits, Minimum commitment (periods), Cancellation notice (days), Free trial (days), Sign-up fee (one-time) and Seller commission, then press Save.
Sell and manage subscriptions
- In Checkout press Subscription (or Sell a subscription on the page), choose the customer and the plan and press Create payment link. The customer scans the QR code and enters their card.
- Every paid period is recorded as a sale paid by Stripe and grants the period's credits — redeem them at the POS like package sessions.
- Open a subscriber to Cancel subscription, Keep subscription or Update card. When a renewal fails, Stripe retries and the customer gets a message to update their card.
- Report shows MRR, Active subscribers, Churn, Upcoming renewals and failed payments. Online sign-up on your website needs the Website & online booking add-on.
Change plan (upgrade / downgrade)
- Open a subscriber and press Change plan. Pick the new plan — the preview shows the price difference, the prorated amount, when it takes effect and what happens to credits.
- By default an upgrade takes effect now: Stripe charges the difference for the rest of the period and the new plan's credits are added (once that amount is paid). A downgrade takes effect at the next renewal and shows as "Changes to … on …" — press Keep current plan to cancel it. Credits already granted stay until they expire.
- The owner sets who may switch (cashier / manager / owner, customers online in the member area), timing, proration, credits on upgrade, the minimum commitment and which plans can switch to which under Settings.
- The customer gets a confirmation message. Every change is listed under Plan changes; Report shows upgrades, downgrades and the MRR movement.